OFFERING ONLINE, TELEPHONE AND FACE-TO-FACE PSYCHOTHERAPY & COUNSELLING SESSIONS IN BEESTON, NOTTINGHAM

I adhere to current data protection legislation, including the UK General Data Protection Regulation (UK GDPR) 2021, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Data Use and Access Act (DUAA) 2025. I am registered as a Data Controller with the Information Commissioner’s Office (ICO), the statutory body that oversees data protection law in the UK. My ICO Registration number is ZB330698 and I work to ICO standards with regard to the privacy and secure management of your personal data.

MY DATA AND PRIVACY PROCESSING POLICY

My practice is underpinned by a robust and Privacy and Data Processing Policy which details the steps that I will take to keep your personal information/data safe and secure from first contact, while we are working together and after our work has been completed. To access the latest version of this Policy, please get in touch with me via email (paloma@pmcmpsychotherapy.co.uk).

YOUR PERSONAL DATA RIGHTS

My Privacy and Data Processing Policy explains your rights in relation to my handling of your personal data and gives details of how you can exercise these. You can also read more about your data protection and information rights at ico.org.uk/for-the-public.

YOUR RIGHT TO COMPLAIN ABOUT MY PROCESSING OF YOUR DATA

As set out in the Data Use and Access Act (DUAA) 2025, you have the right to make a data protection complaint directly to me. If you believe that I have not handled your data in accordance with UK data protection law, please put your complaint in writing and email it to me (paloma@pmcmpsychotherapy.co.uk) so that I can try to resolve the issue.

Be assured that I take all data protection complaints very seriously. If I receive a data protection complaint from you, I will acknowledge it within 30 days and get in touch with you to explain the next steps. In keeping with the timeframe set out in the DUAA, I aim to resolve data protection complaints within 3 months of receipt.

If you are not satisfied with my response to your data protection complaint, you have the right to escalate your complaint to the Information Commissioner's Office (ICO), who can be contacted via their website (ico.org.uk/make-a-complaint), by telephone (0303 123 1113) or by mail (ICO, Wycliffe House, Water Lane, Wilmslow SK9 5AF).